How can we help?
Answers about ordering, paying, delivery and returns on Hossain Store.
- Track an orderWith the order number and mobile
- My ordersEvery order on your account
- Return somethingWithin 7 days of delivery
Browse by topic
- OrderingCart, checkout and confirming your order5 answers
- PaymentCash on delivery and invoices4 answers
- DeliveryCharges, times and tracking5 answers
- Returns and refunds7-day returns, who pays, how refunds work5 answers
- Shops and productsWho sells on Hossain Store3 answers
- Selling on HossainFor shops and makers3 answers
Ordering
Add products to your cart, open the cart and choose Checkout. Sign in with your mobile number, enter the delivery address, check each shop's parcel and place the order. We text you a code to confirm it.
Payment
Cash on delivery: you pay for each parcel when it arrives, to the courier or to the shop's own delivery team. Online payment by bKash, Nagad and card is coming soon.
Delivery
A flat charge per shop: ৳80 inside Dhaka and ৳150 outside Dhaka, however many items that shop sends. Large items delivered by the shop have their own charge, shown on the product page.
Returns and refunds
Most items can be returned within 7 days of delivery, unused and in their original packaging. Made-to-order and cut items, such as kitchens, cut tiles and tinted paint, can't be returned unless they're wrong or damaged. Every product page says which applies.
Shops and products
Registered businesses and individual makers. Every seller is checked by our team before it can sell: owner's NID, trade licence or address proof, and the pickup address.
Selling on Hossain
Apply on the Sell on Hossain page: shop details, owner's NID, documents and a payout account. Our team reviews it, usually within 2 working days. Joining is free.
